Customer Success (CS) can be a game-changer for early-stage startups - but when and how should you start building a CS team? This panel will dive into the strategic side of hiring and growing a CS function, helping founders and startup leaders make informed decisions about structuring and scaling their teams.
This session will cover key insights on:
When to hire your first CS professional and how to spot the right fit
Defining CS roles and responsibilities in a small, resource-constrained team
Scaling your CS team over time as your startup matures
Crafting clear career paths to keep CS talent engaged and motivated
Essential skills for early-stage CS roles and how to evaluate them during hiring
Setting up success metrics that align with business outcomes and team growth
Panelists will share real-world stories about establishing early CS roles, aligning them with company goals, and nurturing long-term success in lean environments.
This session is a part of Startup Boston Week 2025 and is perfect for founders making their first CS hire, startup leaders unsure how to structure CS roles, and anyone interested in building career development pathways within a fast-growing startup.
