Building a great product isn’t enough - your customers need to see and experience its value at every stage of their journey. This tactical session will demystify the concept of “Value Frameworks,” showing you how to define, measure, and communicate the value your product delivers across the entire customer lifecycle.
This session will cover the key elements of building and implementing a Value Framework, including:
What exactly is a Value Framework and how it differs from standard KPIs and metrics
Tailoring Value Frameworks to different customer segments and use cases
Onboarding best practices - from welcome emails to milestone markers and health tracking
Identifying critical “aha moments” during onboarding to drive faster adoption
Retention strategies rooted in customer value - ensuring customers experience benefits at every touchpoint
Operationalizing Value Frameworks without overwhelming your lean team
You will leave with a clear blueprint for creating a Value Framework that strengthens customer engagement, drives higher retention, and fuels long-term growth. This session includes real-world examples, practical quick wins, and actionable insights to help you immediately enhance your customer success strategy.
This session is a part of Startup Boston Week 2025 and is perfect for early-stage founders looking to build a repeatable retention strategy, Customer Success leaders seeking to communicate ROI more effectively, product managers aligning roadmaps with customer outcomes, and sales teams aiming to highlight product value during the buying process.
